Trainer Terms & Conditions v1.1

TrainRu operates a marketplace that connects independent Trainers with Residents of apartment complexes in Bengaluru, India. TrainRu provides discovery, booking, communication and payment infrastructure only. Except where TrainRu expressly states otherwise in writing, TrainRu does not itself provide fitness training, coaching or wellness services.

When a Resident books a Trainer through the Platform, the resulting agreement for the actual delivery of training services is between the Resident and the Trainer directly. TrainRu is not a party to that service agreement. The Trainer is solely responsible for the actual delivery, quality, safety and performance of the Services provided to the Resident.

The Trainer registers and operates on TrainRu as an independent service provider. Nothing in these Terms creates or shall be construed to create an employment relationship between TrainRu and the Trainer. The Trainer shall not represent or imply to any Client or third party that the Trainer is an employee, officer, agent or authorised representative of TrainRu.

To the extent legally applicable based on the actual relationship between the parties, the Trainer is responsible for their own statutory, tax and other obligations arising from their independent business or professional activities. TrainRu does not, merely by virtue of the Trainer's registration on the Platform, undertake obligations relating to salary, provident fund (PF), employee state insurance (ESI), gratuity, leave benefits, employment insurance or other employee benefits. The applicability of any statutory obligation depends on the actual facts and applicable law, and nothing in this clause is intended to exclude any obligation that cannot lawfully be excluded.

The Trainer represents and warrants that:

1. The Trainer is at least 18 years of age and legally competent to enter into these Terms;
2. All information supplied during registration is accurate, complete and current;
3. The Trainer holds valid fitness certifications, qualifications, licences and permissions required for the Services offered;
4. The Trainer will maintain any qualification, certification, registration or licence required by applicable law throughout their time on the Platform;
5. The Trainer has the legal right to provide the Services advertised on the Platform;
6. The Trainer has disclosed any material information that may reasonably affect a Client's decision to engage the Trainer;
7. The Trainer will not misrepresent qualifications, experience, achievements or professional status.

TrainRu may request supporting documents for verification at any time.

Registration on TrainRu follows a staged process: (a) account creation; (b) payment of the registration fee; (c) profile completion; (d) document submission; (e) TrainRu verification; (f) approval and activation. The Trainer must provide accurate information at every stage.

The Trainer shall pay a one-time platform registration fee before profile activation. The standard registration fee is ₹999. Full details including refund treatment are published in the Trainer Commercial Schedule.

TrainRu may verify identity documents (Aadhaar, PAN), fitness certifications, photographs and other information submitted by the Trainer. Verification is an administrative and platform-safety process only. Verification does not constitute:

• An endorsement of the Trainer's skills, experience or professional capability;
• A guarantee of the quality, safety or outcome of the Trainer's Services;
• A guarantee of any qualification, statement, representation or skill beyond what was actually verified;
• A guarantee of the Trainer's conduct, character or suitability;
• A guarantee of fitness, health or safety outcomes for Clients.

TrainRu has not independently verified every statement, skill, representation, certification, medical suitability or professional capability of the Trainer.

TrainRu may approve, reject or request modifications to a Trainer profile at its reasonable discretion, subject to applicable law. A Trainer may be required to correct or supplement information before being approved. Rejection for reasons not attributable to the Trainer entitles the Trainer to a refund of the registration fee as specified in the Commercial Schedule.

Submission of false, forged, fabricated or materially misleading documents or information is grounds for immediate termination, permanent ban from the Platform, and may be reported to law enforcement authorities. The registration fee is non-refundable in such cases.

The Trainer is solely responsible for ensuring that all profile information is truthful, accurate, current, lawful, not misleading, not defamatory and not infringing any third-party rights. The Trainer must promptly update information that becomes inaccurate or outdated. TrainRu may remove, edit, restrict or request modification of content that violates these Terms, applicable law, Platform policies or reasonable safety standards.

The Trainer is solely responsible for the Services provided to Clients. The Trainer shall:

1. Provide Services professionally and competently in accordance with applicable industry standards;
2. Arrive at agreed appointments on time;
3. Check in and check out via the TrainRu app for every session;
4. Maintain appropriate professional standards and boundaries at all times;
5. Follow applicable health and safety requirements;
6. Communicate honestly and transparently with Clients;
7. Obtain appropriate Client information or consent where reasonably necessary for the Services;
8. Immediately disclose any circumstance that may make the Trainer unable to safely provide a Service;
9. Comply with all applicable laws and regulations;
10. Comply with the rules and regulations of the apartment complex or society where the session takes place.

The Trainer shall not provide any medical diagnosis, medical treatment or other regulated professional service unless legally qualified and authorised to do so.

The Trainer acknowledges that physical training, exercise and related activities may involve inherent risks of injury, illness or other adverse outcomes. The Trainer is responsible for conducting Services in a safe and professional manner and for exercising appropriate professional judgment concerning each Client's individual circumstances, fitness level, health history and limitations.

Where appropriate, the Trainer should recommend that Clients obtain medical advice or clearance before undertaking physical activity, particularly where the Client discloses pre-existing medical conditions, injuries or other relevant health information.

The Trainer must not knowingly instruct a Client to undertake an activity that the Trainer reasonably believes may be unsafe in the circumstances.

Nothing in these Terms excludes liability for death, personal injury, fraud, wilful misconduct or any other liability that cannot legally be excluded or limited under applicable Indian law.

The Trainer must not:

• Diagnose any medical condition, illness, disease or disorder;
• Prescribe, recommend or advise on medications, supplements or medical treatments beyond generally recognised nutritional guidance;
• Claim that any exercise, programme, product or technique will cure, treat, prevent or reverse any medical condition or disease;
• Advise a Client to stop, reduce or modify prescribed medication or medical treatment;
• Make medically unsupported or scientifically unsubstantiated health claims;
• Provide advice that substitutes for qualified medical, physiotherapy, dietetic or other regulated professional advice;
• Hold themselves out as a medical professional, doctor, physiotherapist, dietitian or other regulated health practitioner unless lawfully qualified and registered.

Where a Client discloses a medical condition, injury or health concern, the Trainer shall recommend that the Client obtain appropriate professional medical advice before proceeding. Breach of this clause may result in immediate suspension or termination of the Trainer's account.

The Trainer must promptly report to TrainRu any of the following that occur during, immediately before or immediately after a session:

• Any injury to a Client, the Trainer or any third party;
• Any medical emergency, collapse or loss of consciousness;
• Any allegation of harassment, inappropriate conduct or assault;
• Any property damage in or around the session venue;
• Any police, security or emergency services involvement;
• Any serious complaint by a Resident or apartment management;
• Any incident that could reasonably give rise to a legal claim against the Trainer, the Resident or TrainRu;
• Any situation that creates a reasonable concern for the safety of a Client or third party.

Reports must be made to TrainRu as soon as reasonably practicable and in any event within 24 hours of the incident, by contacting support@trainru.com or calling +91 91481 25848.

The Trainer must cooperate fully with any investigation conducted by TrainRu, law enforcement, insurance providers, apartment management or other relevant authorities. The Trainer must not attempt to conceal, minimise, destroy evidence of, or discourage reporting of any such incident.

Sessions facilitated through TrainRu take place within private apartment complexes and housing societies. The Trainer must at all times:

• Comply with the rules, regulations, by-laws and policies of the apartment complex or housing society where the session takes place;
• Follow any directions given by apartment management, security personnel or society representatives;
• Respect the privacy and property of residents of the apartment complex;
• Use only designated areas of the apartment gym or common spaces for training;
• Not bring unauthorised persons into the apartment complex;
• Not conduct sessions in areas not designated or permitted for such activity;
• Behave respectfully and professionally toward all residents of the complex, not just the Client.

Any violation of apartment or society rules that results in the Trainer being barred from a complex, a formal complaint being lodged, or damage to TrainRu's relationship with the apartment management may result in suspension or termination of the Trainer's account.

TrainRu may retain applicable Platform Fees from transactions facilitated through the Platform. The applicable Trainer payout and commercial terms are published in the Trainer Commercial Schedule at trainru.com/trainer/commercial-schedule, which forms part of this agreement and may be updated in accordance with the applicable notice provisions.

The Trainer authorises TrainRu to deduct applicable Platform Fees, payment processing charges, refunds, reversals, chargeback recovery amounts, adjustments and other amounts properly payable under these Terms or the Commercial Schedule before releasing the remaining amount to the Trainer.

Subject to successful completion of sessions, settlement requirements, payment verification and absence of unresolved disputes, Trainer payouts are processed every Monday for sessions completed in the previous week. Full payout details are published in the Commercial Schedule.

Payouts are made to the Trainer's registered bank account. The Trainer is responsible for ensuring bank details are accurate and current. TrainRu is not liable for failed, delayed or misdirected payouts due to incorrect bank details provided by the Trainer.

TrainRu may delay, hold or adjust a payout where reasonably necessary to investigate a dispute, suspected fraud, a chargeback, a payment error, or to comply with applicable law. TrainRu will not unreasonably withhold amounts that are undisputed and otherwise payable.

Where a Resident initiates a chargeback, payment reversal or dispute with their bank, payment network or payment provider in relation to a session or package:

• TrainRu may immediately place the corresponding trainer payout on hold pending investigation;
• The Trainer must cooperate with TrainRu's investigation and provide any evidence reasonably requested within 5 business days;
• Where the chargeback is upheld and is not attributable to TrainRu's error, the corresponding trainer payout amount may be recovered from future payouts;
• Where the chargeback is successfully disputed by TrainRu, the held payout will be released in the next regular payout cycle;
• TrainRu may deduct reasonable chargeback processing fees from the Trainer's payout where the chargeback is attributable to the Trainer's conduct, misrepresentation or failure to deliver the agreed Service.

The Trainer must not encourage, facilitate or participate in fraudulent chargebacks or payment reversals.

The Trainer is solely responsible for determining and complying with all applicable tax obligations, including obtaining GST registration where required, issuing appropriate invoices, charging and remitting GST, filing tax returns, maintaining tax records, and complying with applicable income-tax requirements including advance tax obligations. TrainRu may collect, deduct, report or withhold taxes where required by applicable Indian law, including TDS where applicable. The Trainer shall provide valid tax information and documentation requested by TrainRu.

All bookings and payments for Clients introduced through TrainRu must be processed through the Platform. The Trainer shall not request Clients to cancel a TrainRu booking and pay privately, deliberately move Platform-generated Clients to an off-platform arrangement, provide false information to conceal an off-platform transaction, or encourage a Client to circumvent TrainRu's payment or booking systems. Nothing in this clause is intended to unlawfully restrain the Trainer's profession or trade generally.

The Trainer shall not deliberately circumvent TrainRu by inducing, requesting, or accepting direct payment from a Resident introduced through TrainRu for the purpose of avoiding TrainRu's applicable Platform Fees.

This restriction applies only to transactions arising from TrainRu's introduction or booking relationship and is intended solely to protect TrainRu's legitimate commercial interest. Nothing in this clause prevents the Trainer from carrying on their independent profession, including providing services to clients not introduced through TrainRu.

Where TrainRu determines that a Trainer has deliberately circumvented the Platform, TrainRu may:

• Immediately suspend or terminate the Trainer's account;
• Withhold all pending payouts pending investigation;
• Recover unpaid Platform Fees or other amounts properly payable under these Terms or the Commercial Schedule from pending or future payouts;
• Offset recovery amounts against any amounts otherwise payable to the Trainer;
• Recover reasonable investigation and collection costs where legally permissible;
• Retain evidence of the violation for legal proceedings;
• Seek damages or other legal remedies available under applicable law.

Nothing in this clause is intended to unlawfully restrain the Trainer's profession or trade. The Trainer remains free to conduct an independent business with clients not introduced through TrainRu.

TrainRu offers a 100% money-back guarantee on trial sessions (₹499) if the Resident is not satisfied, subject to a valid claim within 24 hours of the session. Where a valid trial refund is processed and the session was conducted by the Trainer, the corresponding trainer payout for that session may be withheld or recovered from future payouts. Refunds attributable to Trainer no-shows, misconduct, false check-ins or material misrepresentation will result in corresponding payout recovery. TrainRu may investigate disputed refunds before making a final determination.

Trainers must comply with the cancellation and rescheduling policies applicable to the Platform. Repeated cancellations, late cancellations or no-shows may result in warnings, reduced search visibility, temporary suspension, withholding of affected transaction amounts, or termination of the Trainer account. Ghost bookings (sessions marked as complete without the session actually taking place) will result in immediate suspension, recovery of the payout and may result in permanent termination. Any such action shall be proportionate to the circumstances and subject to applicable law.

The Trainer shall behave professionally and respectfully toward Clients, TrainRu personnel, apartment residents and other Platform users at all times. The Trainer shall not harass, threaten or intimidate any person; engage in discrimination prohibited by law; make unwanted sexual or inappropriate advances; use abusive or threatening language; engage in fraudulent conduct; misrepresent identity or qualifications; solicit unlawful payments; misuse Client information; or engage in conduct that creates a reasonable safety concern.

TrainRu may use ratings, reviews, complaints, cancellations, no-shows, safety incidents and other quality and conduct indicators when determining Trainer visibility, eligibility or continued access to the Platform. TrainRu may take immediate protective action where it reasonably believes there is a safety, fraud, abuse or legal risk.

The Trainer may receive personal information relating to Clients solely for legitimate purposes connected with providing Services through TrainRu. The Trainer shall use Client information only for legitimate service-related purposes; keep Client information confidential; not sell, share or disclose Client information to third parties without lawful basis; not add Clients to unrelated marketing lists without appropriate consent; not misuse photographs, contact details, addresses or other personal information; and take reasonable steps to protect Client information from unauthorised access. Any suspected data breach, unauthorised access or misuse of Client information must be reported to TrainRu promptly.

By registering with TrainRu, the Trainer consents to TrainRu collecting and processing personal information including identity documents, contact details, location data, session history, ratings and payment information for the purpose of operating the Platform, verifying Trainers, processing payments, communicating with users, maintaining records, preventing fraud, complying with legal obligations and improving Platform operations. Processing is governed by TrainRu's Privacy Policy and applicable Indian data-protection law. The Trainer's name, photo, bio, area and specializations will be displayed publicly to Residents on the Platform. TrainRu may retain records relating to the Trainer's registration, verification, transactions, communications, complaints and acceptance of these Terms for legitimate business, legal, regulatory and dispute-resolution purposes.

The Trainer retains ownership of intellectual property rights that the Trainer lawfully owns in Trainer Content. By uploading Trainer Content, the Trainer grants TrainRu a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, communicate, format, modify for technical purposes and distribute such content as reasonably necessary to operate, market and improve the Platform. The Trainer represents that they have the necessary rights and permissions to provide such content to TrainRu. TrainRu may remove content where reasonably necessary to comply with law, protect users, enforce these Terms or maintain Platform standards.

Clients may submit ratings, reviews or feedback concerning Trainers. TrainRu does not guarantee that all reviews will be positive or that reviews accurately represent every aspect of a Trainer's Services. TrainRu may remove reviews that violate applicable law, Platform rules, are fraudulent or are otherwise inappropriate. Trainers must not manipulate ratings or reviews by creating fake accounts, submitting false reviews, paying for fabricated reviews, threatening Clients for negative reviews, or offering improper incentives for favourable reviews.

TrainRu may facilitate communication between Clients and Trainers in relation to disputes. However, since the actual training service contract is between the Resident and the Trainer, TrainRu is not automatically responsible for the underlying conduct or Service quality. The Trainer remains primarily responsible for their own acts, omissions, representations and Services. TrainRu may investigate complaints and take Platform-level action where reasonably necessary. Nothing in these Terms prevents a Client or Trainer from exercising any statutory legal rights available to them.

To the extent permitted by applicable law, the Trainer agrees to indemnify and hold harmless TrainRu, Bindpoint Private Limited, its directors, officers, employees and representatives from claims, losses, liabilities, damages, penalties, costs and reasonable legal expenses arising out of or relating to:

• The Trainer's breach of these Terms or the Commercial Schedule;
• Inaccurate, false or fraudulent information or documents supplied by the Trainer;
• The actual delivery, quality, safety or outcome of the Trainer's Services;
• Negligence, wilful misconduct or unlawful conduct by the Trainer;
• Bodily injury, personal injury or property damage caused by the Trainer's acts or omissions during or in connection with a session;
• Infringement of third-party intellectual property rights by Trainer Content;
• Misuse or unauthorised disclosure of Client personal information;
• Tax, GST or other statutory obligations attributable to the Trainer's independent business activities;
• Sexual harassment allegations arising from the Trainer's conduct;
• Claims arising from unauthorised medical advice given by the Trainer;
• Claims arising from false qualifications or forged certificates;
• Violation of apartment, society or building rules by the Trainer;
• Direct or off-platform dealings in breach of the non-circumvention obligations;
• Claims arising from the Trainer's independent business activities generally.

This indemnity shall not apply to the extent that a claim is finally determined to have been caused by TrainRu's own negligence, wilful misconduct or other liability that cannot legally be transferred to the Trainer.

To the maximum extent permitted by applicable law, TrainRu shall not be liable for indirect, incidental, special, consequential or punitive losses, including loss of profits, business opportunities, anticipated income, reputation or data arising from the Trainer's use of the Platform.

TrainRu's aggregate contractual liability arising directly from the Platform shall, to the extent legally permissible, be limited to the Platform fees actually paid by the Trainer to TrainRu during the six months immediately preceding the event giving rise to the claim.

This limitation shall not apply to liability that cannot lawfully be limited or excluded under applicable Indian law, including liability arising from fraud, wilful misconduct, death or personal injury caused by negligence. Nothing in these Terms is intended to deprive any person of rights or remedies that cannot legally be waived.

The Trainer acknowledges that since the actual training service is provided by the Trainer directly to the Resident, claims concerning Service quality, safety, injury, misconduct or misrepresentation may arise primarily from the Trainer's own conduct. Where a complaint relates primarily to the Trainer's Services, TrainRu may assist with communication or investigation but does not automatically assume responsibility for the Trainer's underlying conduct. The Trainer shall cooperate reasonably with TrainRu in investigating complaints, safety incidents, payment disputes and regulatory inquiries.

TrainRu may temporarily suspend a Trainer account where reasonably necessary to protect Clients, investigate complaints, investigate suspected fraud, investigate safety concerns, investigate payment irregularities, verify information, comply with legal requirements, or investigate serious breaches of these Terms. Immediate suspension without prior notice may occur where TrainRu reasonably believes that delay could create a safety, financial, legal or Platform-integrity risk. Where reasonably practicable, TrainRu will communicate the reason for suspension within a reasonable time after the suspension takes effect.

Where a Trainer's account is suspended, the Trainer may submit a written appeal to support@trainru.com within 7 days of receiving notice of the suspension.

The appeal should include:

• The Trainer's full name and registered mobile number;
• A clear statement of the grounds for the appeal;
• Any supporting evidence the Trainer wishes TrainRu to consider.

TrainRu will acknowledge receipt of the appeal within 2 business days and endeavour to communicate a decision within 7 business days of receiving all relevant information. The outcome of the appeal — reinstatement, continued suspension or termination — will be communicated in writing.

TrainRu's decision following a good-faith appeal review shall be final for Platform purposes, without prejudice to any legal remedies available to the Trainer under applicable law.

Either party may terminate the Trainer relationship subject to applicable contractual and legal obligations. TrainRu may terminate or permanently restrict a Trainer account for material breach of these Terms, fraud, serious misconduct, repeated violations, unlawful conduct, safety concerns, misuse of Client information or other legitimate reasons. Where appropriate and where the circumstances permit, the Trainer may be given an opportunity to rectify a breach before termination.

The Trainer may deactivate their account at any time by contacting support@trainru.com. Deactivation does not entitle the Trainer to a refund of the registration fee. Termination does not affect amounts already owed, confidentiality obligations, indemnification obligations, intellectual property rights or obligations that by their nature survive termination.

Following termination: the Trainer shall cease using TrainRu's Platform for new bookings; pending payouts for legitimately completed and undisputed sessions will be processed in the normal payout cycle unless withheld due to disputes or recovery obligations; TrainRu may retain records where required for legal, accounting, fraud-prevention or dispute-resolution purposes; and the Trainer shall not represent that the Trainer remains an active TrainRu Trainer.

The TrainRu name, trademarks, logos, software, Platform design, content, technology and related intellectual property are owned by or licensed to TrainRu. Except as expressly permitted, the Trainer shall not copy TrainRu's software, reverse engineer the Platform, reproduce TrainRu branding, use TrainRu's trademarks without permission, attempt to obtain unauthorised access to Platform systems, or scrape or systematically extract Platform data.

TrainRu may investigate suspected fraudulent transactions, fake profiles, forged certificates, false reviews, payment manipulation, identity fraud, account sharing, unauthorised access, attempts to circumvent Platform fees, ghost bookings, or other abuse of the Platform. TrainRu may cooperate with law-enforcement authorities where required or reasonably appropriate.

TrainRu may update these Terms from time to time. Where changes are material, at least 7 days' prior notice will be provided via email or WhatsApp before the effective date. The version number and effective date will be updated. Where law requires express re-acceptance, TrainRu will obtain it. Changes to the Commercial Schedule may be made independently of these Terms with separate notice as specified in the Commercial Schedule.

Electronic acceptance of these Terms through the Platform constitutes valid evidence of the Trainer's agreement, subject to applicable law. TrainRu maintains an electronic audit record of each acceptance event including: Trainer identity; Terms version accepted (v1.1); date and time of acceptance; IP address; and device or technical information where lawfully collected. These records may be used for compliance and dispute-resolution purposes. Where T&C versions are updated, prior acceptance records are preserved and not overwritten.

The Trainer shall keep confidential non-public information received through TrainRu relating to Clients, Platform operations, commercial terms, internal processes, non-public pricing, security mechanisms and business information. This obligation does not apply to information that is lawfully in the public domain or required to be disclosed by applicable law or a court order.

TrainRu shall not be responsible for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, epidemic or pandemic events, government restrictions, war, civil unrest, strikes, telecommunications failures, cyber incidents, infrastructure failures or failures of third-party service providers.

Failure by TrainRu to enforce any provision of these Terms at any time shall not constitute a waiver of its right to enforce that provision subsequently.

If any provision of these Terms is determined to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue in full force to the extent permitted by law.

These Terms, together with the Trainer Commercial Schedule, Privacy Policy, applicable Platform policies, refund/cancellation policy and other terms expressly incorporated by reference, constitute the entire agreement governing the Trainer's use of the Platform. Where there is a conflict between documents, the document specifically governing the relevant transaction or subject matter shall prevail to the extent of the conflict.

These Terms are governed by and interpreted in accordance with the laws of India. Subject to applicable mandatory statutory remedies and jurisdictional requirements, courts and competent authorities in Bengaluru, Karnataka shall have jurisdiction over disputes arising from these Terms. Nothing in this clause prevents a person from exercising a statutory right before a forum having mandatory jurisdiction under applicable Indian law.

Trainers may contact TrainRu through:

• Email: support@trainru.com
• WhatsApp: +91 91481 25848
• Address: Bindpoint Private Limited, Bengaluru, Karnataka, India

Complaints should contain the Trainer's registered name, mobile number and sufficient information to enable TrainRu to investigate the matter. TrainRu will endeavour to acknowledge complaints within 2 business days.

TrainRu does not guarantee any minimum number of Clients, Bookings, Sessions, earnings, revenue, working hours, utilisation or income to any Trainer. Client availability depends on factors including Resident demand, location, availability, package selection, Trainer profile, preferences, ratings, competition, cancellations and other factors outside TrainRu's control. Any earning examples, package payouts or promotional statements are illustrative only and do not constitute a guarantee of future earnings or income.

The Trainer shall not photograph, record, livestream or publish images or videos of Residents, children, apartment interiors, security systems, access controls, or other persons or property without obtaining the explicit written or verbal consent of the person(s) concerned. Any content posted on social media or other platforms that includes Residents, apartment premises or TrainRu-related sessions must comply with applicable privacy law and these Terms. TrainRu may require the Trainer to remove non-compliant content and may suspend the Trainer's account for serious violations.

Unless otherwise specified in the booking, the Trainer is responsible for bringing any personal equipment reasonably required to deliver the agreed Service (such as resistance bands, mats or portable tools). The Resident and apartment community are responsible for the availability, condition and maintenance of common gym equipment at the apartment facility. The Trainer must inspect shared equipment before use and must not knowingly use equipment that appears unsafe, damaged or unfit for purpose. The Trainer shall immediately report unsafe equipment to the Resident and, where appropriate, to TrainRu.

In any emergency involving injury, illness, accident or other urgent safety situation during a session, the Trainer must first take all reasonable steps to obtain emergency medical assistance and contact appropriate emergency services (such as 112 or local ambulance/police) before completing TrainRu's incident reporting process. Client safety takes absolute priority over administrative reporting. After attending to the emergency, the Trainer must report the incident to TrainRu as soon as reasonably practicable and in any event within 24 hours.

The following cancellation policy applies to Trainer-initiated cancellations:

• More than 24 hours notice: No penalty. Trainer must notify Resident and TrainRu promptly.
• 12–24 hours notice: Formal warning recorded on Trainer account.
• Less than 12 hours notice: Penalty as specified in the Commercial Schedule. May affect payout.
• No-show (no notice): Serious violation. Resident receives full session credit. Repeated no-shows may result in suspension or termination.

Trainers with documented emergencies or medical reasons may apply for cancellation waiver by contacting TrainRu support within 24 hours with supporting information.

TrainRu Services are available only to Residents aged 18 years or older. Trainers must not provide training services to persons under 18 years of age through the TrainRu platform unless TrainRu has expressly permitted such arrangement in writing, subject to additional guardian consent and safety requirements. If a Trainer becomes aware that a Resident is under 18, they must notify TrainRu immediately and must not commence sessions until appropriate consent and safety frameworks are confirmed.

If a Trainer believes a payout is incorrect, the Trainer must raise a dispute within 7 days of the relevant payout statement or payment date. Disputes raised after this period may not be entertained. To raise a dispute, the Trainer must contact TrainRu support via WhatsApp or email with: (a) their registered name and phone number; (b) the relevant payout date and amount; (c) the reason for the dispute. TrainRu will acknowledge the dispute within 2 business days, investigate and communicate a decision within 7 business days. If the dispute is upheld, the corrected amount will be included in the next scheduled payout.

By selecting "I Agree" during registration, the Trainer confirms that: